Re: [Amc-list] NAPAONLINE

[Wrambler242@xxxxxxxxxxx]

I do Rockauto and Summitt, Primarily, because while Advance auto is decent, the guys eye glaze over when you tell them it's a 69 AMC Rambler. NAPA around here will rip me a new one since I don't "know" anyone. They used to give the little guy a break, no more, full list on everything.
  Rockauto, rocks, They have never failed to make things right, even if/when I screwed it up!
Summitt is likewise good, I'm close enough I get next day service for free on in stock items. Exxcept for that stupid handling charge that keeps me from ordering little stuff.
   I buy local when I need to "see" the piece or if it has a core charge. Return shipping typically blows off any savings if I have to send something back.

--
Mark Price
Morgantown, WV
1969 AMC Rambler, 4.0L, EFI, T-5

 -------------- Original message ----------------------
From: Tom Jennings <tomj@xxxxxxx>
> On Tue, 1 May 2007, Swygert, Francis G MSgt 436 CES/CECM wrote:
> 
> > Ahh... so it's not just the site, but how the on-line part of the
> > business is run! That clarifies things a lot! Mark Price has done a lot
> > of business with Rock Auto, and I've done some... never any problems
> > there, but they appear to have set themselves up with Internet business
> > a primary concern. I'm not even sure they have any storefronts... maybe
> > one or two at the warehouses like J.C. Whitney. But Rock Auto isn't
> > JCW!! They don't carry a lot of the cheap accessory items, they are just
> > like a normal parts store, only on-line.
> 
> It does seem to be true, rockauto is online-only and NAPA is
> obviously brick and mortar.
> 
> But it is absolutely true that good software costs less than
> bad software in the long run, and often the short term too. And
> in this case, good software would make NAPA a FORTUNE -- first
> gain back the $$$ they're LOSING with their LOSER ecommerce and
> at least try to approach what rockauto does in ease of access.
> 
> If I could make up orders that I could send to my local store
> for fullfillment -- IT WOULD KICK BUTT. AutoZone does this.
> 
> NAPA's in-house network can tell me "in stock" vs. "we have one
> of those in the Downey store" 5 miles away vs. "that's a special
> non-refundable order item from Chicago 5 days delivery". Why
> isn't that online?
> 
> I imagine -- I do not know -- that NAPA HQ is run by good solid
> car parts business people but wouldn't know good software if
> they're kids handed it to them. They probably see it as new
> fangled hippy sh*t the dork kids in the backroom want. Wake up
> guys! Those dorks will sell your parts for you!
> 
> They need a ghost of auto-parts future to take them on a tour of
> what will happen if they don't get their act together. AutoZone
> parts suck, but they are solid on getting their crap to you,
> and with pretty much unknowledgable help (shudder).
> 
> 
> (I will say this much good about AutoZone: they do carry parts
> for our old cars; they really do cater to the home-car-nut.)
> 
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