Re: [Amc-list] NAPAONLINE

[Tom Jennings <tomj@xxxxxxx>]

Yeah it's too bad, as the physical stores tend to be better
than average. (Our local stor got bad for a while, but they
had some regional guy come in and fix it -- the total boneheads
are gone and the competent ones that stayed on through the bad
times are much cheerier and helpful -- so someone at NAPA is
paying attention).


NAPAONLINE is really homemade ecommerce junk from
the mid-1990's.  it's terrible! Carts that don't work,
searches that fail, lost orders, terrible screen layout,
parts search/description mismatches, it's terrible. Carts
empty seemingly randomly. Sometimes a click for something that
seems trivial ("store locator") takes 3 - 4 minutes to get an
HTML respose.

yesterday I was logged in, had stuff in the cart, did a search
for a NAPA part number.... busy.... never came back. I hit the
ESCape key to stop the browser, clicked search again, it came
back after two or three tries but some items were dropped from
the cart? Then UPDATE cart showed the same items, but when I
clicked on cart in the upper left, my cart was empty.

I closed the window and stopped shopping there. I called them
on the phone and got the one part I needed for sure (master
cylinder).

This time I did not attempt to contact them, but I have in
the past.


Compare rockauto.com. Their online store makes them seem so
much better, but I think that NAPA actually has better parts
selection, and staff knowledge, but you'd never know than from
napaonline. If they did something as good as rockauto they'd
kick butt.




On Tue, 1 May 2007, I. Herman wrote:

> Date: Tue, 1 May 2007 07:21:07 -0400
> From: I. Herman <73jav@xxxxxxxxxxxxxxx>
> Reply-To: "AMC/Rambler owners, drivers and fans." <amc-list@xxxxxxxxxxxx>
> To: "AMC/Rambler owners, drivers and fans." <amc-list@xxxxxxxxxxxx>
> Subject: Re: [Amc-list] NAPAONLINE
> 
> Oh....napaonline is horrid.  I will NEVER attempt an order from
> them.  So much to the fact here's some excerpts of emails i sent them
> when attempting to order a caliper a cpl of wks ago.
>
> ----------
> What is the status of my order?  It's a week later
> (order placed on 4/16), and it still says picking
> parts.
>
> This is ridiculous.  If there's no movement on this
> order soon, I will be cancelling the order, and moving
> mine and other garage business elsewhere.
>
> Also, not having the ability to call a customer
> service agent is one of the poorest customer service
> tactics i have ever seen.
>
> --and--
> Lousy customer service.  No way to speak with
> a human.  Order was placed on 4/16 with no update other than picking
> parts up until 4/24.  had to cancel order due to lack of time to wait.
> overall bad experience and cannot recommend anyone to do business w/
> napa online (store experiences still positive to date).
>
> --------------
>
> Seriously folks, i would stay away from NAPA online, they're a blight
> on the internet/e-commerce community.  Just...yuck.  Just like I said
> to them...no problems with the stores themselves and in fact are
> still high on my list of where to go first (PepBoys and Advance Auto
> are the only other ones close to me).
>
>
> --------------------------
> I. Herman
> 1973 Javelin
> Atlanta, GA
>
>
> On Apr 30, 2007, at 11:35 PM, jayscore@xxxxxxxxxxxxx wrote:
>
>> Tom,
>>
>> I'm not sure what you're getting at.  It doesn't seem any worse
>> than the other auto parts sites.
>>
>> Todd
>>
>> Tom Jennings wrote:
>>> Is it just me, or is the NAPA online site worthless and brain dead?
>>>
>>> They better fix that if they want to compete in the 1990's (sic).
>>>
>>
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