Re: [Amc-list] NAPAONLINE

[Wrambler242@xxxxxxxxxxx]

I've tried to search parts on napaonline. I found it to be a waste of time.
Without a doubt, one of the most useless sites I've tried to use. I wouldn't even try to place an order there.

--
Mark Price
Morgantown, WV
1969 AMC Rambler, 4.0L, EFI, T-5

 -------------- Original message ----------------------
From: "I. Herman" <73jav@xxxxxxxxxxxxxxx>
> Oh....napaonline is horrid.  I will NEVER attempt an order from  
> them.  So much to the fact here's some excerpts of emails i sent them  
> when attempting to order a caliper a cpl of wks ago.
> 
> ----------
> What is the status of my order?  It's a week later
> (order placed on 4/16), and it still says picking
> parts.
> 
> This is ridiculous.  If there's no movement on this
> order soon, I will be cancelling the order, and moving
> mine and other garage business elsewhere.
> 
> Also, not having the ability to call a customer
> service agent is one of the poorest customer service
> tactics i have ever seen.
> 
> --and--
> Lousy customer service.  No way to speak with
> a human.  Order was placed on 4/16 with no update other than picking
> parts up until 4/24.  had to cancel order due to lack of time to wait.
> overall bad experience and cannot recommend anyone to do business w/
> napa online (store experiences still positive to date).
> 
> --------------
> 
> Seriously folks, i would stay away from NAPA online, they're a blight  
> on the internet/e-commerce community.  Just...yuck.  Just like I said  
> to them...no problems with the stores themselves and in fact are  
> still high on my list of where to go first (PepBoys and Advance Auto  
> are the only other ones close to me).
> 
> 
> --------------------------
> I. Herman
> 1973 Javelin
> Atlanta, GA
> 
> 
> On Apr 30, 2007, at 11:35 PM, jayscore@xxxxxxxxxxxxx wrote:
> 
> > Tom,
> >
> > I'm not sure what you're getting at.  It doesn't seem any worse  
> > than the other auto parts sites.
> >
> > Todd
> >
> > Tom Jennings wrote:
> >> Is it just me, or is the NAPA online site worthless and brain dead?
> >>
> >> They better fix that if they want to compete in the 1990's (sic).
> >>
> >
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> >
> 
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