RE: SP91011 your recent report to eBay's Trust and Safety Department (KMM153199191V88976L0KM)

[eBay Customer Support <suspension@xxxxxxxx>]

Hello Ken,

Thank you for writing to eBay regarding the fraudulent email you have
received.

I can assure you that eBay does not sell or rent your information to any
third parties in accordance with our user agreement. I cannot be certain
how these spammers may have gotten your email address as there are many
ways. Often times we do indeed see large chunks of certain ISP's being
targeted; AOL, Comcast, Earthlink and MSN to name a few. In general some
of the ways email addresses are obtained are below:

1. Your ISP sells or rents your email address or are illegally obtained
in hopes that a large portion of the addresses will be eBay members. We
have seen "credit card" update emails sent to members and non-members
alike.

2. A spammer accesses an unsecured mail server and obtains all the email
addresses sending messages through the server.

3. You visit other websites and enter your email address to enter
contests or register.

4. A spammer uses a "spider" to scan the html of any Internet web page,
such as eBay, chat rooms, board postings and newsgroups, and collects
any data that contains the @ symbol.

Sadly, there are many other ways in which an email address may be
obtained. The best thing you can do when you receive spam is report it.
If the email is reported quickly there is more of a chance of finding
the entity sending it and stopping them from sending further fraudulent
emails.

One option you may consider is obtaining a new email address solely for
eBay use. You should save your ISP email account for personal usage and
do not use it for registering on websites, entering contests or for
downloading. If you do receive spam through the new email address, it
can be more easily removed, filtered and ignored.

In addition, we advise you to be very cautious of email messages that
ask you to submit information such as your credit card number or your
email password. eBay will never ask you for sensitive personal
information such as passwords, bank account or credit card numbers,
Personal Identification Numbers (PINs), or Social Security numbers in an
email. If you ever need to provide information to eBay please open a new
Web browser, type www.ebay.com, and click on the "site map" link located
at the top the page to access the eBay page you need.

To review eBay's new tutorial about Spoof Emails, please click on the
help link located at the top of all eBay page. Once the help window
appears, click on the link to eBay's Security Center. From the Security
Center you will find a variety of safety related links. On the right
hand side you will see a link to "Protect yourself from spoof emails".

Help > Security Center > Protect yourself from spoof emails

For your safety, we are trying to remove all clickable links from
official eBay communications. Instead, we are providing the path for you
to follow to find the information on our site. This is for your own
protection.

Once again, thank you for alerting us to the spoof email you received.
Your vigilance helps us ensure that eBay remains a safe and vibrant
online marketplace.


Regards,

Tarra
eBay SafeHarbor
Investigations Team
______________________________
eBay
The World's Online Marketplace®

*******************************************

Important: eBay will not ask you for sensitive personal information
(such as your password, credit card and bank account numbers, Social
Security numbers, etc.) in an email. Learn more account protection tips
at:

http://pages.ebay.com/help/confidence/isgw-account-theft-reporting.html
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For our latest announcements, please check:

http://www2.ebay.com/aw/announce.shtml
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request feedback on our service. If you would rather
not participate, please click on the link below and send
us an email with the word "REMOVE" in the subject line.
If that does not work, please send an email to the
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within 5 days.

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Original Message Follows:
-------------------------

From:  <mail-From-suspension-ebay.com@xxxxxxxxxxxx>
To:      eBay Customer Support   <suspension@xxxxxxxx>
Subject: New e-mail address

I've had this address for about a year and until I started using it for
the
AMC list last week I never got any spam. It's already showing up. So it
would
appear that someone somewhere, as has been suspected, is getting
spammable
addresses off the list.

Ken Ames