Re: [AMC-list] Jim Blair's thread ... Crazy Bean-Counters

[Greg Taylor <amundaza@xxxxxxxxx>]

Jim,
If all that you're saying is the real-deal "nuts" that will be going down at your employer ... I would suggest beginning to get some leads going out there with other potential employers.
 
What you're describing is "Bean-Counter gone Mad Syndrome" and not REAL customer service.  Having customers look up their own parts ... that's NUTS ... there' goes your quotas, as customers head to the competition.

Sincerely, 
Greg Taylor :) <>< 
Rochester Hills, MI
1989 Jeep Grand Wagoneer "TRMN8R2"
330-CID AMC Stroker V8

And the testimony is this, that God has given us eternal life, and this life is in His Son. He who has the Son has the life; he who does not have the Son of God does not have the life. - 1 John 5:11-12


--- On Thu, 5/14/09, Jim Blair <carnuck@xxxxxxxxxxx> wrote:


From: Jim Blair <carnuck@xxxxxxxxxxx>
Subject: Re: [AMC-list] Yahoo! News Story - Reports: GM to export China-built cars to US
To: amc-list@xxxxxxxxxxxx
Date: Thursday, May 14, 2009, 2:52 AM



I went to a "Staff meeting" tonight after work. They announced that ALL employees as of today have to clock in and out EXACTLY on their appointed times, which is hard to do when it takes up to 5 minutes for the DSL to even connect while they have T1 service for other things. You get 1/2 a demerit if you log in 1 minute (or more) before or 1 minute (or more after) and you get a schedule sent from back east that some programmer has decided is the optimum times to have employees ready to take care of customers.
   This is done by an "efficiency expert" who decides when, where you work (tomorrow a manager, who lives 40 miles north of me in a house that he can't sell, is being transferred to a store 50 miles south, and he has to travel through the WORST traffic in North America!)
   Your employment won't depend on how much you know, accuracy of your sales or even your connections with people in the area. It's going to depend on your sales figures vs what you cost the company to have you there. Got 20 customers in front of you bitching because you are only 1 person and can't take care of them all at once? Tough cookies! It's time for your enforced, 100% time accurate lunch break/time to go home! The customers will take care of things and wait till you get back/your replacement arrives. (I think the "expert" used to work for DMV)
   It's the exact same thinking that caused Schucks Auto to go belly up. Put in people who are only qualified to ask if you want fries to go with your cupholder, pay them peanuts and all will be well, except no-one will be buying anything because they can't pry the tater tots away from the counter/ computer/ ipods long enough to TCB.

   "You say you want points? Ones like on Al's head over there? Har! Har!" It made me ill to figure out that we have 3 employees soon to be gone (Chuck will be doing the duffle bag drag 2nd "retirement" in 45 days, Wendell is 85 and working just 1 day a week now and they are going to send a currently chair bound employee a fat "kissoff" check for her car accident she has been having to "work" through as a door person/greeter)
   That leaves 3 parts drivers, 1 commercial sales, the manager, asst manager and me the counter guy to cover everything that needs to be done in a store that is 2 floors and 100 x 100 feet square. They plan to "lay off more people". WTF? If I'm gone, who's going to take care of the customers? Wonder how long it will be till they notice that the "Honor system" of having the customer look up, find, and pay for their parts doesn't work?

PS: Up till now we are the only store still making profit at our set quota in this area, so they have to change it.


From: adh@xxxxxxxxxxxxxxxxx (Sandwich Maker)
Subject: Re: [AMC-list] Yahoo! News Story - Reports: GM to export
    China-built cars to US
To: amc-list@xxxxxxxxxxxx
Message-ID: 


i rather think gm upper mgmt would happily ditch those troublesome
union workers completely and follow lucent into an all-service
business model, if only they could figure out how to apply it to the
auto industry.  then they'd be well positioned to collect fat golden
parachutes when an 'alcatel' came along and snapped what was left of
gm up.  never mind that alcatel-lucent isn't worth a fart in a
windstorm now; that isn't their problem.
________________________________________________________________________
Andrew Hay                                  the genius nature
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