Re: Obviously, I made an error.....

["Jim Blair" <carnuck@xxxxxxxxxxx>]

A: I poked back at Tom too (in jest, yet still sincere) as the wording 
seemed correct to him, but it's an old english saying (and there are LOTS of 
those currently in use that are far from grammatically correct and are 
indeed redundant or oxymorons like Military intelligence, which even Frank 
would smirk at due to the inside joke) Correcting someone in front of a 
"large audience" was a faux pas, kind of like "Hey man! Did you know you 
have toilet paper sticking out of your pants?" or "Your fly is open!" While 
somewhat humorous in privacy, it was also embarassing to both parties in 
this case due to it happening in the open list.
   As for what Glen says below, I would have to say I agree that it would be 
nice if Randy were able to voice some of the past things, but in a better 
tone and on subject. He would be the better man for it (and that would also 
likely increase his income). Some others get away with things because they 
have mastered this type of more acceptably smiling, patting someone on the 
back and telling them to go "you know what" themselves. Less abrasiveness 
helps us all in the long run because it's one thing to stand up for 
yourself, but when you scream too much, people stop listening and stop 
coming around and buying things from you in particular. I have people come 
to my store and plop down more $$ than at a store less than a mile away and 
even often drive past that store (or others of our stores) to come where the 
attitude is (usually) easier to deal with, but even we grow weary at times. 
Today we had 40 customers come in less than 10 minutes before close and the 
phones were ringing off the wall. Only 3 employees and we had to alternate 
between the phone and people in front of us due to corporate rules and none 
of us had even had a lunch break! Many customers got mad (yet few left) and 
one even screamed "I'm right here in front of you with cash in hand and 
you're on the *&^%! phone?!?
   I'm thinking of instituting a recording during the last half hour of 
store open time, advising people to get there now or wait till someone is 
available to take their call. Or maybe put 1 person in charge of the phone 
and shut down the other lines to answering machine/hold status. (that should 
help cut out the ones who want to tell a life story rather than cut to the 
chase)
   I started a program at my last long term employer that kept track of the 
person's vehicles, etc so looking up what it was all over again wouldn't 
drain so much time. (I have a similar system with a lot of the local 
hispanics who bring in their vehicle registration and I write notes as to 
anything unusual in the margin, so that the next time they need a part, the 
vehicle is easily identified. I'm also working on a list of common auto 
parts and their pronunciation in both (common) languages, but a visual map 
is what I really want to program (both for work and my own website) but alas 
my software knowledge is minimal (basic HTML at best)
   I have longed to write such a program for the Tiki AMC site, but such 
knowledge is hard to come by.


From: Glen Hoag <hoag@xxxxxx>
Subject: Re: Obviously, I made an error.....

(snip)
It has occurred to me that there are two sides to Randy, the one that
we like who provides great technical advice and has extensive
knowledge of things AMC, especially related to performance, and the
one that gets on many peoples nerves who rants about how the
performance and aftermarket parts manufacturers are out to screw the
AMC customer in general and his business in particular.  If we could
have the former without the latter, this list would be a better place.

-- 
Glen Hoag
hoag@xxxxxx                             '75 Pacer 258 (x3)
Limestone County, Alabama               '76 Pacer 258 (for parts)
                                         '81 Concord DL 258

AMO #7895    AMCPC #471                 '82 Spirit 151

Jim Blair, Seattle, WA '84 J10 Black Jack (getting lifted and stroked!), '73 
J4000 304/TH400/QT tow truck http://www.virtualjeep.com

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