[AMC-List] Rock Auto! Fwd: Re: Price matching

[markprice242@xxxxxxxxxxxx]

This is kinda long, but I didn't want to cut anything out.
The following is a series of emails I exchanged with Rock auto over the price of their mustang floorpans.
   I think it is an example of a large company that is still very much hands on!
I've always got really good service from them when I bought before and this is just another sign of their willingness to do what is right. Jim Taylor is one of the guys who started the business.
--
Mark Price
markprice242ATadelphia.net
Morgantown, WV


> Date: Thu, 06 Apr 2006 11:31:50 -0400
> From: "Mark Price" <Mark.Price@xxxxxxxxxxxx>
> To: <markprice242@xxxxxxxxxxxx>
> Subject: Fwd: Re: Price matching
> 
> 
> 
> >>> "Jim Taylor" <jimt@xxxxxxxxxxxx> 4/6/2006 11:24:00 AM >>>
> Mr. Price,
>  
> I just spoke to Spectra and they told me the prices they had given us
> for body parts were incorrect.  After their system and our system update
> tonight, you should see substantially lower prices on our website for
> all our Spectra body panels.
>  
> The new price for the floor pans you need will be $41.79.  I realize
> that still doesn't beat the $39.50 you saw from another supplier, but it
> makes us much more competitive than before.  If you haven't already
> ordered these floor pans somewhere else, please wait until tomorrow,
> order from us at the new price (along with whatever other parts you
> need), and then send me an email with your order number.  I'll deduct
> $10 or 10% (whichever is greater) from the total part cost on your
> order, as a thank-you for bringing this problem to my attention.
>  
> Thanks!
>  
> Jim Taylor
> www.rockauto.com
>  
> ----- Original Message ----- 
> From: Mark Price 
> To: Jim Taylor 
> Sent: 04/05/2006 12:41 PM
> Subject: Re: Price matching
> 
> 
> Mr Taylor,
>    Thank you for the quick reply. I was simply surprised to see the
> price so much higher on your pans than at other places. Perhaps you are
> correct in you accessments of the other stores pricing and or quality. I
> will look into it farther before making a purchase.
>  
> Thank you,
> Mark Price
> 
> >>> "Jim Taylor" <jimt@xxxxxxxxxxxx> 4/5/2006 12:49:52 PM >>>
> 
> Mr. Price,
>  
> We do not have (and never have had) a price match policy.  Rather than
> post high prices and then discount only for customers who complain, we
> offer the best prices we can to all customers, all the time.  The
> result, as you have observed, is prices on most parts that are lower
> than other stores--often substantially lower.
>  
> The pricing on the Spectra floor pans reflect what they cost us, and
> they cost us significantly more than $39.50.  Perhaps the other store
> you found buys floor pans from a less-expensive manufacturer than
> Spectra.  Perhaps they are pricing floor pans at a loss just to
> liquidate inventory.  Perhaps the low price is offset by high shipping
> charges.  Or perhaps Spectra offers them a much better price than they
> offer us (a question I will definitely ask Spectra, since they have
> assured us we are receiving competitive pricing on all their lines and
> your note suggests that may not be true).
>  
> Thank you for checking with us.  We would like to supply all the items
> you need, but if you choose to buy floor pans elsewhere, I certainly
> understand.
>  
> Jim Taylor
> www.rockauto.com
>  
>  
>  
> ----- Original Message ----- 
> From: Mark Price 
> To: jimt@xxxxxxxxxxxx ; tom@xxxxxxxxxxxx 
> Cc: sandra@xxxxxxxxxxxx 
> Sent: 04/05/2006 9:39 AM
> Subject: Price matching
> 
> 
> This seems contradictory to your stated business policy?
> Why?
> These are some of the highest prices I have seen anywhere on the net
> for Mustang floorpans.
> Not what I expected from Rockauto.
> Usually your prices are great!
>  
> Thank you,
> Mark Price
>  
> >>>>>>>>>>>>>>>>>>>>>>>>>>>>>
> Good Morning Mark,
>  
> Thank you for your email.  I apologize but unfortunately we cannot
> price match at this time.
>  
> If you need further assistance please respond to this email or call us
> toll free at 1-866-762-5288.
>  
> Have a great day,
>  
> Jodi
> RockAuto Customer Service
> ----- Original Message ----- 
> From: Mark Price 
> To: service@xxxxxxxxxxxx 
> Sent: Wednesday, April 05, 2006 9:16 AM
> Subject: Mustang floorpans
> 
> 
> I am in the process of ordering some other parts and decided to kill
> two birds with one stone, so I checked to see if you listed rear floor
> pans for a 66 Mustang. You do. But they are price significantly higher
> than other vendors. Spectra M108R and M108L are priced at $69.79. I can
> get USA stamped 19 gauge floor pans for $39.50 From several other places
> online. 
>    However I did want to place on order for all that I need right now
> and be done with it.
> Can you match prices?
>  
> Thank you,
> Mark Price
>  
>  
> 
> 

_______________________________________________
AMC-List mailing list
AMC-List@xxxxxxxxxxxx
http://www.wps.com/mailman/listinfo/amc-list