Thank you for contacting PayPal Customer Service. In an effort to assist you as quickly and efficiently as possible, please direct all customer service inquires through our website. Click on the hyperlink below to go to the PayPal website. After entering your email address and password into the Member Log In box, you can submit your inquiry via our Customer Service Contact form. If you indicate the type of question you have with as much detail as you can, we will be able to provide you with the best customer service possible. If your email program is unable to open hyperlinks, please copy and paste this URL into the address bar of your browser. https://www.paypal.com/wf/f=default If you are contacting PayPal because you are unable to log into your account, please use the contact form below. https://www.paypal.com/ewf/f=default Thank you for choosing PayPal! This email is sent to you by the contracting entity to your User Agreement, either PayPal Inc or PayPal (Europe) Limited. PayPal(Europe) Limited is authorised and regulated by the Financial Services Authority in the UK as an electronic money institution. ------------------------------------------------------------------------ Note: When you click on links in this email, you will be asked to log into your PayPal Account. As always, make sure that you are logging into a secure PayPal page by looking for 'https://www.paypal.com/' at the beginning of the URL. Please do not reply to this e-mail. Mail sent to this address will not be answered. ******************************************** Original Email: By the way I change my name to protect the innocent: Dear John Doe, Thank you for contacting PayPal. Thank you for bringing this suspicious email to our attention. We can confirm that the email you received was not sent to you by PayPal. The website linked to this email is not a registered URL authorized or used by PayPal. We are currently investigating this incident fully. Please do not enter any personal or financial information into this website. If you have surrendered any personal or financial information to this fraudulent website, you should immediately log into your PayPal Account and change your password and secret question and answer information. Any compromised financial information should be reported to the appropriate parties. If you notice any unauthorized activity associated with your PayPal transaction history, please immediately report this to PayPal by following the instructions below: 1. Log in to your account at https://www.paypal.com by entering your email address and password into the Member Log In box 2. Click on the Security Center at the bottom of the page 3. Click on 'Report a Problem' 4. Select the Topic: Report Fraud 5. Select the Subtopic: Unauthorized use of my PayPal Account 6. Enter your question in the 'Summarize your question in one sentence' box 7. Click Continue 8. Follow the instructions to access the appropriate form If you have any further questions, please feel free to contact us again. Sincerely, PayPal Account Review Department ************************************************************************ This email is sent to you by the contracting entity to your User Agreement, either PayPal Inc or PayPal (Europe) Limited. PayPal(Europe) Limited is authorized and regulated by the Financial Services Authority in the UK as an electronic money institution. *********************************************************************** PayPal and its representatives will NEVER ask you to reveal your password. There are NO EXCEPTIONS to this policy. If anyone claiming to work for PayPal asks for your password under any circumstances, by email or by phone, please refuse and immediately contact us via webform at https://www.paypal.com/wf/f=sa_pass. ***********************************************************************